Shipping Methods

Return & Exchange Policy

We partner with Royal Mail to ship our products.

 

Because many of them fit through a letterbox, we like the fact that Royal Mail is out and about delivering on

 

foot every day. That way we can avoid adding extra courier journeys to our roads.

Postage:

I Class - £5,50 ( 1-2 working days)

II Class - £3 ( 3-5 working days)

We hope you enjoy  products of Manufaktura Zacneg Mydła 

 

If for any reason you’re not completely happy, please get in touch at manufakturazacnegomydla@gmail.com

 

or call me on 07851 039455 and I’ll do my best to sort it out.

 

You’re covered by the Consumer Contracts Regulations that give you 14 days after products arrive to cancel your order.

For resale and hygiene reasons we can only accept returns on unopened and unused products,

 

including accessories and gift boxes. Anything returned to us in an unsalable condition may be refunded at a

 

reduced value.

 

I’ll also refund the original postage costs (if any), but customers are liable for the return postage.

 

Please send proof of purchase and keep a proof of postage for your returned package.

I'm aiming to process returns within 5 working days, using the original payment method, however, this may be

 

longer at busy times.

Please send returns to:

Manufaktura Zacnego Mydla

 

148 Mersham Road, Thornton Heath CR7 8NQ, UK

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